The City of Chicago contracted Clarity Partners (Clarity) and its prime contractor Adsystech, Inc. (Adsystech) to implement Enterprise Case Management (ECM), a centralized web-enabled application for its Human Service departments and their delegate agencies to manage the numerous services provided to Chicago residents. The team successfully completed the implementation for departments and delegate agencies within the Department of Family Support and Family Services.

Clarity’s role included gathering requirements for Senior Services and Workforce departments. After conducting gap analysis and establishing processes to improve each organization’s efficiency and accuracy, Clarity designed and configured the application to meet the identified requirements. Clarity led the training effort and roll-out for ECM, training 150 program managers across numerous delegate agencies contracted by the City. Over 1,000 members of the City of Chicago workforce and affiliated agencies will ultimately utilize the ECM application.

Clarity’s role was to identify requirements, complete configuration, conduct training, and provide deployment support for various agencies. The following agencies are now utilizing the ECM product: Senior Foster Grandparent Program, Senior Companion Program, and CAS.

About the City of Chicago Department of Family Support and Services

The Chicago Department of Family & Support Services (“DFSS”) is dedicated to supporting a continuum of coordinated services to enhance the lives of Chicago residents, particularly those most in need, from birth through the senior years. The department works to promote the independence and well-being of individuals, support families, and strengthen neighborhoods by providing direct assistance and administering resources to a network of community-based organizations, social service providers, and institutions.

DFSS offers direct services and referrals for specialized assistance to residents and families in need through its six Community Service Centers. The DFSS Division on Domestic Violence is dedicated to promoting a coordinated multi-system response to domestic violence in Chicago. The department’s Senior Services Area Agency on Aging administers a variety of informational and recreational programs through our Regional and Satellite Senior Centers, designed to address the diverse needs and interests of older Chicagoans, from those who are healthy and active, to those who are frail and homebound. For more information about the City of Chicago Department of Family Support and Services visit their website at

About Adsystech, Inc.

Adsystech is a privately held systems engineering and integration company specializing in information technology and enterprise solutions. With capabilities that cover all facets of IT and Enterprise Solutions services, Adsystech has highly qualified staff across the U.S. and technical resources to meet the constantly changing challenges of business and government communications. Since 1987, Adsystech has provided information solutions that enhance productivity, reduce costs, and meet the specific needs of clients ranging from small businesses to large government agencies. Its offices are located in Silver Spring, Maryland and Long Beach, California. For more information about Adsystech visit their website at

About Clarity Partners, LLC

Clarity Partners, LLC is a full-service consulting firm that provides management consulting, technology consulting, and trial consulting services to large and small private, public, and not-for-profit organizations. Clarity’s diverse consultants draw upon their extensive business and technology knowledge, combined with analytical rigor, to transform complex business decisions into technology solutions that expand our clients’ opportunities and provide measurable business value. Clarity Partners is headquartered in Chicago, Illinois and is a certified minority business enterprise (MBE) and disadvantaged business enterprise (DBE).